Ñuñoa's Cesfam managed to improve their average turnaround times with SimpliRoute

Valesca Medina, Head of home delivery of medicines to the Ñuñoa Cesfam.

Before using the platform, visits took between 3 to 10 minutes, which with the use of SimpliRoute became an average of 5 minutes per delivery".

When it comes to health, we know by default that we are dealing with a complex issue where resources are limited and demand is always at an all-time high for patients' needs.

This is even more evident when it comes to older adults, as their pathologies tend to increase and worsen over the years, requiring a prioritised, efficient and organised level of care.

Along the same lines, the home dispatches of medicines in the commune of Ñuñoa, in charge of the Salvador Bustos and Rosita Renard Cesfam, are doing a great job by being responsible for distributing medicines to all older adults over 75 years of age who live in the area.

However, as with any industry where logistics are involved, they had some difficulties in making deliveries in an optimal and efficient way. This is why they chose SimpliRoute as their partner on the road so that no grandparent is left without their medication. How did it work out for them? Read on and we'll tell you about it.

One of the problems that the Ñuñoa Cesfam had was that they did not have online visibility of the drivers who made the deliveries, so they did not know if a delivery was late or if it had actually been made.

On the other hand, the monitoring and reporting of each delivery was something they needed to implement in order to have clarity on which older adults received their medicines.

In addition, another very important point for them was to monitor each of the medicines that were being dispatched in order to be able to accurately track the stock and identify if any of the medicines were lost.

Thanks to the use of SimpliRoute, they achieved greater order in their offices and gained real-time online visibility of each of their visits.

"SimpliRoute has allowed us to keep track of the drivers, coordinate the routes and sectorise them, which has been very useful for each of the delivery drivers who work with us," says Valesca Medina, a pharmaceutical chemist in charge of home delivery of medicines at the Ñuñoa Cesfam.

On the other hand, thanks to the SimpliRoute platform, they can find out where a drug delivery person is because they can search and track them online. "It also helped us to have a report on the delivery of the medicine, which is very important for us, because the loss of a medicine is always a risk," Medina adds.

Another benefit they gained was improved delivery times, allowing them to do a larger quantity in a shorter time. "Before using the platform, visits took between 3 to 10 minutes, but with the use of SimpliRoute, it became an average of 5 minutes per delivery," explains Medina.

Would you like to improve your delivery times, optimize your routes and save costs?Don't think twice and join SimpliRoute, the N°1 logistics platform in Latin America that helps empower small businesses to large companies.

Verbena flores reduced operating costs and improved delivery times with SimpliRoute in their business

Hiram Said, Operations Manager at Verbena Flores

"The hard metrics we have improved with SimpliRoute have been to reduce costs in our operation, achieve better delivery times, have control of our fleet and deliver a better customer experience.

Verbena Flores is a company dedicated to the delivery of floral arrangements and gifts throughout Mexico, using flowers that come directly from the field to deliver them where their customers need them.

They are characterised by exclusive designs that are in line with the freshness and quality that they seek to capture in each of their arrangements. In addition, they have flexible delivery times ranging from 2 hours, when it comes to express delivery, or you also have the option of scheduling your order for the date you define.

The requirements and demands of customers are becoming more and more demanding and Verbena Flores was very aware of this. That's why they decided to choose SimpliRoute as their logistics co-pilot. How did it go? Here we tell you all about it!

The type of products they handle, the compliance of delivery times and the need to have order within their logistical distribution, generated a need in Verbena Flores to have a platform that helps them mitigate all the problems that may arise in these areas.

"Our logistics before working with SimpliRoute was very manual, we didn't have the technology, control of the operation or visibility for the customer," explains Hiram Said, operations manager at Verbena Flores.

In a market as competitive as the Mexican one, where many of its companies and businesses have rather traditional logistics, Verbena Flores wanted to automate its processes to achieve greater control within its operation and deliver a better experience to all its customers.

After implementing SimpliRoute in the Verbena Flores operation, they achieved what they were looking for, which was to provide greater visibility for all their customers and ensure that they had an excellent customer experience with the aim of building customer loyalty. In this way, their customers will be certain that they are keeping their promises and that, in the future, when they need a flower arrangement or gift, they will know that they can count on them.

"The hard indicators that we have improved with SimpliRoute have been cost reduction in our operation, achieving better delivery times, having control of our fleet and delivering a better customer experience," Said says.

In addition, the staff of Verbena Flores highlights the constant support they have received from the SimpliRoute team, the constant training they have in the use of the platform to keep up to date with all its novelties, and the evident improvement in the operation that was generated after implementing our logistics software.

"At Verbena Flores we are going to be the No. 1 flower and gift delivery company, and with the help of SimpliRoute we know that we will deliver an amazing shopping experience to all our customers," adds Hiram Said.

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Ñuñoa's Cesfam managed to improve their average turnaround times with SimpliRoute

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Verbena flores reduced operating costs and improved delivery times with SimpliRoute in their business