Food - Feb 24, 2022

La Fête Chocolat was able to monitor the temperature of its chocolates at each delivery point with SimpliRoute.

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SimpliRoute

We need strict temperature control ranging from 15° to 23°. That's why we thank SimpliRoute for the addition of this real-time temperature monitoring system for all our vans.

Daniel Cárdenas

Daniel Cardenas,Quality Assurance Manager of La Fête Chocolat

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Industry

When it comes to food, we know the importance of the entire logistics process and especially the last mile, so that the products are handled properly and can reach the hands of your end customers in the best possible condition. 

This becomes even more relevant when it comes to chocolate, a product that must be kept at certain temperatures and physical conditions in order to be consumed and enjoyed optimally.

In this line, La Fête Chocolat fulfils two major tasks: manufacturing fine chocolates and supplying its 48 shops throughout Chile. All with the aim of surprising the palate of thousands of people.

Considering the delicacy of their products and the level of care they required to be transported safely and efficiently, they needed a routing partner that would allow each chocolate to reach its destination in perfect condition. That's why they chose SimpliRoute! Read on to find out how they did.


Main challenges

One of the big challenges they had at La Fête Chocolat was to simplify the control and operation of the vans that went out to deliver chocolates to their shops and corporate clients, in terms of tracking, customer communication and delivery support.

At the same time, as we had already mentioned, they needed to have a system that would allow them to constantly control the temperature of the chocolates during the journey to their destination, to avoid any inconvenience in their conservation.

Benefits of using SimpliRoute

Thanks to the use of our platform, they can monitor in real time the location of all their vans and check if deliveries could be completed successfully.

"Thanks to SimpliRoute we can notify our corporate customers that their delivery was successful, and it is very valuable for us because it allows us to have real-time control of all our deliveries," says Arturo Salinas, Dispatch Supervisor at La Fête Chocolat.

In addition, SimpliRoute's platform has allowed them to be certain that every product that is shipped from the factory to the shops is delivered in excellent condition thanks to the temperature control system, which is essential to ensure the quality of the chocolates.

"We need strict temperature control ranging from 15° to 23°. That's why we thank SimpliRoute for incorporating this real-time temperature monitoring system for all our vans," says Daniel Cardenas, Quality Assurance Manager at La Fête Chocolat.

We are confident that together, we will continue to surprise and bring joy to people through innovation!

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