SimpliRoute has allowed us to move away from the empirical, has allowed us as a company to have a very important logistical level and has allowed us to increase sales by 50%.
Carlos Cardenas, Restomarket Distribution Manager
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Restomarket is a company dedicated to the import, marketing and distribution of various food products and kitchenware for restaurant chains offering Chinese, Japanese and Thai food.
Wanting to be at the forefront of the gastronomic market in Chile, they set out to move towards a very high efficiency in their service in order to deliver the best experience to their customers. That is why they decided to have a logistics partner to help them achieve these goals.
Here's how it went.
The main challenges they had at Restomarket were related to inventory and the loading and unloading of their trucks, as their operation was very empirical. Due to these problems, they had difficulties in achieving their KPI's and had very low levels of management.
On the other hand, as a result of the same, their operation was very stressed, there was not an optimal working climate, they had a lot of late deliveries and very low customer satisfaction, which impacted them very negatively.
In order to overcome all these challenges, they decided to rely on SimpliRoute.
Benefits of using SimpliRoute
Thanks to the use of our platform, they were able, first of all, to improve one of the indicators they were most concerned about: the level of rejection from their customers.
"Since we started using the SimpliRoute tool we have had many improvements, mainly in the level of rejection, which we set as a goal to end the year at 95% and we have achieved it," says Carlos Cardenas, Head of Distribution at Restomarket.
In addition, by starting to improve their internal processes, they were able to reduce stress within their operation and thus improve the working climate with their drivers and labourers, who are the visible face of their company.
Finally, and very relevantly, since they started using SimpliRoute, they started to increase their sales and offer a better distribution service to their customers.
"SimpliRoute has allowed us to move away from the empirical, it has allowed us as a company to have a very important logistical level and has allowed us to increase sales by 50%," adds Cardenas.
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