Xcargo achieved full control of its vehicle fleet thanks to SimpliRoute

Iván Cantor, Xcargo Operations Coordinator

“We have improved operating costs, reduced delivery times and have achieved total control of our entire fleet.”

Xcargo is a Colombian company dedicated to sustainable mobility within the last mile process, with the largest electric distribution fleet in the country, including trucks, vans, bicycles and motorcycles.

In addition to opting for electric vehicles, these produce zero emissions. With this, they seek to mitigate the enormous environmental impact generated by the logistics industry and move towards a development focused on sustainability and responsibility.

Their main challenge is to reduce CO2 emissions in Colombia and help their customers to improve their indicators in the most efficient and agile way possible, ensuring at all times the good condition of the products they transport.

To do so, they needed to optimize their logistics process, improve communication with their customers and have greater control and traceability of their fleet and each of their deliveries.

Read on to learn how SimpliRoute helped them!

Thanks to the use of our platform, they were able to leave their notebooks and excel spreadsheets aside and began to streamline their operations, positively impacting their customers' experience by offering them greater traceability in their deliveries.

In addition, they managed to improve other key indicators within their company, all of which are very important when it comes to meeting their objectives.

"We have improved operation costs, reduced delivery times and have also achieved total control of our entire fleet". Iván Cantor, Xcargo's Operations Coordinator.

Today they plan to continue expanding locally and regionally and they are very confident about that. Diana Arenas, Xcargo's Operations Manager, assures us:

"Our goal is to continue growing in Colombia and Latin America in a sustainable way and with SimpliRoute we guarantee efficiency and traceability to our customers."

La Fête Chocolat logró monitorear la temperatura de sus chocolates en cada entrega, gracias a SimpliRoute

Daniel Cardenas,Quality Assurance Manager of La Fête Chocolat

We need strict temperature control ranging from 15° to 23°. That's why we thank SimpliRoute for the addition of this real-time temperature monitoring system for all our vans.

When it comes to food, we know the importance of the entire logistics process and especially the last mile, so that the products are handled properly and can reach the hands of your end customers in the best possible condition. 


This becomes even more relevant when it comes to chocolate, a product that must be kept at certain temperatures and physical conditions in order to be consumed and enjoyed optimally.


In this line, La Fête Chocolat fulfils two major tasks: manufacturing fine chocolates and supplying its 48 shops throughout Chile. All with the aim of surprising the palate of thousands of people.


Considering the delicacy of their products and the level of care they required to be transported safely and efficiently, they needed a routing partner that would allow each chocolate to reach its destination in perfect condition. That's why they chose SimpliRoute! Read on to find out how they did.

One of the big challenges they had at La Fête Chocolat was to simplify the control and operation of the vans that went out to deliver chocolates to their shops and corporate clients, in terms of tracking, customer communication and delivery support.


At the same time, as we had already mentioned, they needed to have a system that would allow them to constantly control the temperature of the chocolates during the journey to their destination, to avoid any inconvenience in their conservation.

Thanks to the use of our platform, they can monitor in real time the location of all their vans and check if deliveries could be completed successfully.


"Thanks to SimpliRoute we can notify our corporate customers that their delivery was successful, and it is very valuable for us because it allows us to have real-time control of all our deliveries," says Arturo Salinas, Dispatch Supervisor at La Fête Chocolat.


In addition, SimpliRoute's platform has allowed them to be certain that every product that is shipped from the factory to the shops is delivered in excellent condition thanks to the temperature control system, which is essential to ensure the quality of the chocolates.


"We need strict temperature control ranging from 15° to 23°. That's why we thank SimpliRoute for incorporating this real-time temperature monitoring system for all our vans," says Daniel Cardenas, Quality Assurance Manager at La Fête Chocolat.


We are confident that together, we will continue to surprise and bring joy to people through innovation!


La Fête Chocolat was able to monitor the temperature of its chocolates at each delivery point with SimpliRoute.

Restomarket increased sales by 50% thanks to SimpliRoute

Carlos Cardenas, Restomarket Distribution Manager

SimpliRoute has allowed us to move away from the empirical, has allowed us as a company to have a very important logistical level and has allowed us to increase sales by 50%.

Restomarket is a company dedicated to the import, marketing and distribution of various food products and kitchenware for restaurant chains offering Chinese, Japanese and Thai food.


Wanting to be at the forefront of the gastronomic market in Chile, they set out to move towards a very high efficiency in their service in order to deliver the best experience to their customers. That is why they decided to have a logistics partner to help them achieve these goals.

The main challenges they had at Restomarket were related to inventory and the loading and unloading of their trucks, as their operation was very empirical. Due to these problems, they had difficulties in achieving their KPI's and had very low levels of management.


On the other hand, as a result of the same, their operation was very stressed, there was not an optimal working climate, they had a lot of late deliveries and very low customer satisfaction, which impacted them very negatively.


In order to overcome all these challenges, they decided to rely on SimpliRoute.

Thanks to the use of our platform, they were able, first of all, to improve one of the indicators they were most concerned about: the level of rejection from their customers.


"Since we started using the SimpliRoute tool we have had many improvements, mainly in the level of rejection, which we set as a goal to end the year at 95% and we have achieved it," says Carlos Cardenas, Head of Distribution at Restomarket.


In addition, by starting to improve their internal processes, they were able to reduce stress within their operation and thus improve the working climate with their drivers and labourers, who are the visible face of their company.

Finally, and very relevantly, since they started using SimpliRoute, they started to increase their sales and offer a better distribution service to their customers.


"SimpliRoute has allowed us to move away from the empirical, it has allowed us as a company to have a very important logistical level and has allowed us to increase sales by 50%," adds Cardenas.

Intralog achieved routing in 15 minutes using SimpliRoute

César Jaimes,Commercial Director of Intralog Argentina S.A.

We had a very large staff resource that took 4-5 hours to route. With the addition of SimpliRoute, we were able to reduce this to 15 minutes, with a total number of 2,000 to 3,000 orders per day.

Intralog is an Argentinian logistics services company, dedicated especially to warehousing, order preparation, distribution and transport at national level. They have two warehouses of their own: one in Buenos Aires and the other in Córdoba Capital, and they have around 60 vehicles that work from Monday to Monday, 24 hours a day.


Understanding that when it comes to logistics, time and efficiency play a key role, when they saw that their team was collapsed with too many routing times, they decided they needed to have a logistics partner to help them solve that and other problems. That's how they came to SimpliRoute.


The main challenge they had at Intralog was to optimize time and streamline their processes to meet the large volume of orders they had while respecting the established deadlines.


In addition, they could not have optimal communication with their customers or keep them constantly informed about the status of their orders, because they did not have the tools to provide such information.

For 2022, they have set themselves the goal of becoming a nationally recognised brand, to get more potential customers, and to continue working with the large volume of orders that they handle as a national logistics operator, hand in hand with SimpliRoute. ‍

Thanks to the use of SimpliRoute, they were able to meet their most important challenge, which was optimization of the time:

"We had a very large staff resource that took four to five hours to route. With the addition of SimpliRoute, we managed to reduce it to 15 minutes, with a total number of orders between 2,000 and 3,000 orders per day". César Jaimes, Commercial Director of Intralog Argentina S.A., explains.

In addition, by working with the tools offered by our platform, they were able to make valuable information available to their customers regarding their orders, something they had been waiting for.

"SimpliRoute supported us from the beginning, gave us tools, platforms, where our customers could access this information, have the online tracking that at that time was impossible for us".

Finally, by choosing us as their logistics partner they found constant support for their operation, which has undoubtedly been a great contribution to the service they offer.

"We really appreciate the customer service they have through the chat, because every time a problem arises, we have instant support so that we can solve the problem and continue working", says Sabrina Murdoch, member of Intralog's Commercial and Communication team.

Walmart Chile managed to reduce its returns using SimpliRoute

Ángel Aneiros, Head of Transport Traffic at Walmart Chile.,

"We are confident that our partnership with SimpliRoute will help us become the retailer of the future".

Walmart Chile is one of the most important players in retail sales in Chile. It has been present in the Chilean market for more than 100 years, 60 years of which.


Today, its main activity consists of the operation of supermarkets, carrying out a multi-format strategy that makes it possible to offer alternatives designed for different segments of the population throughout the country.


Always looking to be at the forefront, they adopted an omni-channel approach to streamline their operation and offer the best experience to their customers. That's why they chose SimpliRoute as their logistics partner, to develop a tailor-made technology tool that would allow them to achieve these goals. Find out how it worked out for them here!

Given their aim to stay ahead of the future and always be one step ahead, they were challenged first and foremost by the omni-channel itself, considering the sheer size of their operation. At the same time, they needed to continue to efficiently supply their almost 400 shops between Arica and Punta Arenas in order to operate with excellence and thus be able to offer the best experience to their customers.


On the other hand, to work with a logistics partner, they needed to integrate the needs of the business, understand what was going on with each of the people who were going to transform their way of working and transform it into an algorithm of optimization, which had intelligence, data, and technology.

Since they started using our platform, they have been able to improve indicators that are very relevant to their operation.

"Thanks to the development of this tool and our partner SimpliRoute, (...) we have managed to significantly reduce our turnover, simultaneous arrivals, shop stays and also significantly reduce returns," says Angel Aneiros, Head of transport traffic at Walmart Chile.

In addition, the integration they needed turned out to be a success, as it was a project built between both teams, considering the specific needs of the operation and the expertise of all involved.

‍
"I think it was a great project that brought many benefits to the company and that seeks to ensure that we are always in the future, that we are at the forefront of what is happening globally", says Varinia Maluenda, SimpliRoute Project Leader at Walmart Chile.


Looking ahead and considering all the challenges and goals they expect to meet, they are confident that SimpliRoute will continue to be a great asset to their operation.

"We are confident that our partnership with SimpliRoute will help us become the retailer of the future" Ángel Aneiros, Head of traffic and transport at Walmart Chile.





Ñuñoa's Cesfam managed to improve their average turnaround times with SimpliRoute

Valesca Medina, Head of home delivery of medicines to the Ñuñoa Cesfam.

Before using the platform, visits took between 3 to 10 minutes, which with the use of SimpliRoute became an average of 5 minutes per delivery".

When it comes to health, we know by default that we are dealing with a complex issue where resources are limited and demand is always at an all-time high for patients' needs.

This is even more evident when it comes to older adults, as their pathologies tend to increase and worsen over the years, requiring a prioritised, efficient and organised level of care.

Along the same lines, the home dispatches of medicines in the commune of Ñuñoa, in charge of the Salvador Bustos and Rosita Renard Cesfam, are doing a great job by being responsible for distributing medicines to all older adults over 75 years of age who live in the area.

However, as with any industry where logistics are involved, they had some difficulties in making deliveries in an optimal and efficient way. This is why they chose SimpliRoute as their partner on the road so that no grandparent is left without their medication. How did it work out for them? Read on and we'll tell you about it.

One of the problems that the Ñuñoa Cesfam had was that they did not have online visibility of the drivers who made the deliveries, so they did not know if a delivery was late or if it had actually been made.

On the other hand, the monitoring and reporting of each delivery was something they needed to implement in order to have clarity on which older adults received their medicines.

In addition, another very important point for them was to monitor each of the medicines that were being dispatched in order to be able to accurately track the stock and identify if any of the medicines were lost.

Thanks to the use of SimpliRoute, they achieved greater order in their offices and gained real-time online visibility of each of their visits.

"SimpliRoute has allowed us to keep track of the drivers, coordinate the routes and sectorise them, which has been very useful for each of the delivery drivers who work with us," says Valesca Medina, a pharmaceutical chemist in charge of home delivery of medicines at the Ñuñoa Cesfam.

On the other hand, thanks to the SimpliRoute platform, they can find out where a drug delivery person is because they can search and track them online. "It also helped us to have a report on the delivery of the medicine, which is very important for us, because the loss of a medicine is always a risk," Medina adds.

Another benefit they gained was improved delivery times, allowing them to do a larger quantity in a shorter time. "Before using the platform, visits took between 3 to 10 minutes, but with the use of SimpliRoute, it became an average of 5 minutes per delivery," explains Medina.

Would you like to improve your delivery times, optimize your routes and save costs?Don't think twice and join SimpliRoute, the N°1 logistics platform in Latin America that helps empower small businesses to large companies.

Verbena flores reduced operating costs and improved delivery times with SimpliRoute in their business

Hiram Said, Operations Manager at Verbena Flores

"The hard metrics we have improved with SimpliRoute have been to reduce costs in our operation, achieve better delivery times, have control of our fleet and deliver a better customer experience.

Verbena Flores is a company dedicated to the delivery of floral arrangements and gifts throughout Mexico, using flowers that come directly from the field to deliver them where their customers need them.

They are characterised by exclusive designs that are in line with the freshness and quality that they seek to capture in each of their arrangements. In addition, they have flexible delivery times ranging from 2 hours, when it comes to express delivery, or you also have the option of scheduling your order for the date you define.

The requirements and demands of customers are becoming more and more demanding and Verbena Flores was very aware of this. That's why they decided to choose SimpliRoute as their logistics co-pilot. How did it go? Here we tell you all about it!

The type of products they handle, the compliance of delivery times and the need to have order within their logistical distribution, generated a need in Verbena Flores to have a platform that helps them mitigate all the problems that may arise in these areas.

"Our logistics before working with SimpliRoute was very manual, we didn't have the technology, control of the operation or visibility for the customer," explains Hiram Said, operations manager at Verbena Flores.

In a market as competitive as the Mexican one, where many of its companies and businesses have rather traditional logistics, Verbena Flores wanted to automate its processes to achieve greater control within its operation and deliver a better experience to all its customers.

After implementing SimpliRoute in the Verbena Flores operation, they achieved what they were looking for, which was to provide greater visibility for all their customers and ensure that they had an excellent customer experience with the aim of building customer loyalty. In this way, their customers will be certain that they are keeping their promises and that, in the future, when they need a flower arrangement or gift, they will know that they can count on them.

"The hard indicators that we have improved with SimpliRoute have been cost reduction in our operation, achieving better delivery times, having control of our fleet and delivering a better customer experience," Said says.

In addition, the staff of Verbena Flores highlights the constant support they have received from the SimpliRoute team, the constant training they have in the use of the platform to keep up to date with all its novelties, and the evident improvement in the operation that was generated after implementing our logistics software.

"At Verbena Flores we are going to be the No. 1 flower and gift delivery company, and with the help of SimpliRoute we know that we will deliver an amazing shopping experience to all our customers," adds Hiram Said.

Kitchen Center consiguió un 100% de trazabilidad para sus despachos

Eduardo Torres, Gerente de logística en Kitchen Center

"With SimpliRoute we have 100% traceability in our delivery process, achieving a 10% reduction in non-delivery points due to address error."

Kitchen Center achieved 100% traceability on its routes with the support of SimpliRoute

Kitchen Center is a renowned company that has 18 years of history and is dedicated exclusively to selling kitchen equipment. In the beginning it started selling in the real estate sector and, currently, they sell in different channels such as e-commerce, large retail and through their physical stores.

Undoubtedly, the expansion they have had in recent years and the arrival of e-commerce was a trial by fire for them. The volume of sales increased significantly and, at the same time, having different sales channels where it was necessary to track online each of their deliveries, made them rethink the way they were managing their logistics.

This is where SimpliRoute comes in, the platform that helped Kitchen Center to optimize their last mile logistics and delivered real solutions to all the problems they were facing.

One of the main problems that Kitchen Center had was to be able to visualize everything that happened in its last mile, since they only had the information of when an order was delivered after the carriers themselves reported on it when they returned from the delivery point.

Another problem they had was that they had no real-time information on what happened with each of their orders and, at the same time, they had no traceability of these orders. For the same reason, they had several non-delivery errors due to address errors, which added to the previous point, generated an added cost in the whole process of their logistics chain.

All of Kitchen Center's carriers are external suppliers, so the process of implementing any type of platform that seeks to solve their last mile problem was going to be complex. Being able to bring them together, train them and have them use the application during their deliveries was a concern for them.

SimpliRoute allowed them to visualize the entire last mile process, have online everything that is happening, traceability of each of their shipments and direct management of everything that is happening in the field.

With the use of SimpliRoute's platform, Kitchen Center was able to improve two very important indicators:

1. 100% traceability in their routes: before using SimpliRoute, they could only see when they manually collated waybills. Today, they can track all orders moving within the Metropolitan Region.

2. Reduce non-delivery points due to address error by more than 10%: by having online traceability of everything that is happening, non-delivery points are reduced and, at the same time, costs are reduced.

On the other hand, the implementation process with their suppliers was a relevant issue for Kitchen Center. So when they decided on SimpliRoute, they had to sell the idea and change the way carriers made their deliveries.

"It cost us at the beginning, but after a short time, everyone realized the great advantage this had because not only was there a potential for Kitchen Center to know where each order was in real time, but the suppliers themselves could also plan their routes or choose the most optimal one," explains Eduardo Torres, logistics manager at Kitchen Center.

When Kitchen Center started using SimpliRoute, they were planning 20 routes. Today they are at 30 and expect that in a year's time there could be 40, and so on. "The business model needs very robust processes and a giant scalability, and that is where we are hand in hand with SimpliRoute to allow us to develop this without losing and never compromising the level of service or delivery points," adds Torres.

Kitchen Center achieved 100% traceability for its dispatches

Pharol achieved efficiency and immediacy for its dispatches

"With SimpliRoute's optimization we have reduced our logistics costs by 30% and we are becoming more effective with our customers.

Pharol: the pharmaceutical marketplace that managed to reduce its costs by 30% thanks to SimpliRoute

Pharol is a pharmaceutical marketplace that seeks to connect the needs of patients with the offer of legally established and constituted pharmacies in the country.

Through its virtual store, people can quote, get information and buy products in a transparent way, receiving personalized attention from its pharmaceutical professionals.

Before SimpliRoute, Pharol had a rather artisanal logistics where dispatchers were hired and no routes were optimized.

In this way, they could not have control of all their vehicles or plan their routes in an orderly manner to optimize transfer times. All of this affected the final delivery of their orders, as it was difficult for them to establish timetables for the customer to receive their products.

After using our platform, they were able to be more effective in deliveries, reducing their costs by 30% and considerably improving the delivery experience with their end customers.

For Pharol, it was important to optimize their logistics and also to be able to count on a reliable team that is available to provide them with the support they need on a day-to-day basis.

In SimpliRoute they found the platform with which they could meet their objectives, along with the customer service they were looking for.

Would you like to try SimpliRoute? You can request your free 7-day trial here and get to know the leading logistics platform that is revolutionizing Latin America.

Pontyn delivered on its promise to deliver with SimpliRoute

Stefano Chiarle,Head of New Projects in Pontyn

"Delivering within 48 hours represents a major challenge for our company and in SimpliRoute we found the technology partner we needed."

Pontyn was able to deliver within 48 hours thanks to our platform.

Pontyn is a company that has been in business for 50 years and is currently one of the leading importers in Uruguay, bringing in products from abroad to distribute them exclusively in the country.

They have a promise to deliver within 48 hours, and they have achieved this through all the planning and incorporation of new technologies.

This is where SimpliRoute became fundamental, as the platform helped them to obtain traceability and visibility of their deliveries at all times. This allowed them to measure, manage and improve their logistics.

Since they started using our platform, Pontyn managed to reduce their delivery times and, in the same way, improve their loading times.

Looking to the future, this leading importer in Uruguay wants to continue to count on SimpliRoute as its technological partner to continue growing in the logistics area and to reach the entire country with its own fleet.

Would you like to try SimpliRoute? You can request your free 7-day trial here and get to know the leading logistics platform that is revolutionizing Latin America.‍

How Beervana increased its customer retention

Benjamin Wood,Founding partner of Beervana

"SimpliRoute has really helped us to plan our dispatch days. This has meant that we can save time and spend it on other things to improve our business.

How Beervana increased customer retention using the SimpliRoute platform

Founded in 2013 by two Americans, Ben Wood and Perry Hirsch, who only wanted to be able to drink the best craft beers from their homeland, Beervana has become the reference point for the Chilean beer world.

Today they represent some of the best US craft beer brands in Chile, and are also partners with the emerging national brewery Cervecería Yakima.

Their specialty store features a wide variety of craft beers from all over Chile, from the best domestic craft beers to the most exclusive brews imported from the United States and Europe. They also have a team of expert brewers ready to help you navigate the amazing world of craft beer, answering all your questions and making personalized recommendations.

Given its resounding success in the market, beervana opened its ecommerce to start selling its products online and along with it, provide a unique shopping experience in the craft brewery market. 

Given their level of service, orders began to gradually increase and along with them new logistical challenges, customers demanded time windows for their deliveries, same day delivery, visibility of their orders online and reduced uncertainty about arrival times.

In addition, route planning began to become more complex as orders increased as variables such as truck loading capacity, multiple time windows, re-dispatching from the previous day, etc. had to be considered.

By implementing SimpliRoute, scheduling time became an automated task, allowing them to handle multiple time windows, priority deliveries, more accurate arrival times and visibility to the customer on the status of their orders.

In addition, now their level of service has improved thanks to accurate arrival times, they can afford to say "your order will arrive between 10 and 11am" which helps retain existing customers and attract new ones.

Our success stories

SimpliRoute | Customers

From small local businesses to multinational corporations, we are committed to improving delivery operations around the world.

We achieved 100% traceability in deliveries and reduced non-delivery points due to address error by 10%.

Our companions on the road

Eduardo Torres

Logistics Manager, Kitchen Center

+50 million

+1000 customers

26 countries

Our success stories

LOGISTICS AND DISTRIBUTION

Xcargo achieved full control of its vehicle fleet thanks to SimpliRoute

FOOD

La Fête Chocolat was able to monitor the temperature of its chocolates at each delivery point with SimpliRoute.

FOOD

Restomarket increased sales by 50% thanks to SimpliRoute

LOGISTICS AND DISTRIBUTION

Intralog achieved routing in 15 minutes using SimpliRoute

RETAIL

Walmart Chile managed to reduce its returns using SimpliRoute

TRADE AND SERVICES

Ñuñoa's Cesfam managed to improve their average turnaround times with SimpliRoute

TRADE AND SERVICES

Verbena flores reduced operating costs and improved delivery times with SimpliRoute in their business

TRADE AND SERVICES

Kitchen Center achieved 100% traceability for its dispatches

ECOMMERCE

Pharol achieved efficiency and immediacy for its dispatches

RETAIL

Pontyn delivered on its promise to deliver with SimpliRoute

ECOMMERCE

How Beervana increased its customer retention

LOGISTICS AND DISTRIBUTION

Xcargo achieved full control of its vehicle fleet thanks to SimpliRoute

FOOD

La Fête Chocolat was able to monitor the temperature of its chocolates at each delivery point with SimpliRoute.

FOOD

Restomarket increased sales by 50% thanks to SimpliRoute

LOGISTICS AND DISTRIBUTION

Intralog achieved routing in 15 minutes using SimpliRoute

RETAIL

Walmart Chile managed to reduce its returns using SimpliRoute

TRADE AND SERVICES

Ñuñoa's Cesfam managed to improve their average turnaround times with SimpliRoute

TRADE AND SERVICES

Verbena flores reduced operating costs and improved delivery times with SimpliRoute in their business

TRADE AND SERVICES

Kitchen Center achieved 100% traceability for its dispatches

ECOMMERCE

Pharol achieved efficiency and immediacy for its dispatches

RETAIL

Pontyn delivered on its promise to deliver with SimpliRoute

ECOMMERCE

How Beervana increased its customer retention